Information About Returns
Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 90 days for an exchange or refund in the form of original payment. Gift recipients will receive a merchandise credit in the form of a MoMA Gift Card. The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box.
Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service immediately.
Return Information on U.S. Orders
- Shipping and handling charges are not refundable.
- Include the completed return form and return the package via insured ground service.
- Returns can also be processed at our three MoMA Design Store locations in the U.S.
- Gift Cards and E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
Return Information on Special Orders and Items
- Nanimarquina Rugs Return Policy – No returns. All Sales are final.
- The Tiwal 3 Inflatable Sailboat is subject to a 15% restocking charge in original packaging. Please contact customer service for assistance.
- Special Order items are subject to a 25% restocking fee if returned and/or if the order is cancelled more than one week of the order date as governed by the manufacturer. Please contact customer service for assistance.
- Custom or personalized items are not returnable, unless damaged or defective.
- KAWS Return Policy - The following KAWS Item Numbers will be allowed within 30 days of purchase: 122592 Full Body Black, 122593 Flayed Black, 122590 Full Body Brown, 122591 Flayed Brown, 122814 Full Body Gray, 122815 Flayed Gray. The follwng KAWS Item Numbers are final sale and will not be eligible for return or exchange: 123940 KAWS BFF- Blue, 132522 KAWS BFF- Pink, 138767 KAWS BFF- Black.
- Please note that International Checkout, our international shipping partner, coordinates your store.moma.org order and is responsible for all billing, shipping and customer service issues related to your International order.
- If for any reason you are not satisfied with your international online purchase, please contact International Checkout: firstname.lastname@example.org
- International orders placed from International Checkout cannot be returned or exchanged in stores.
Need Help with U.S. Orders?
Customer Service Hours
Monday through Friday | 9:30 a.m. - 5:00 p.m. ET
Need Help with International Orders?